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FAQ

Nedan hittar du svar på de vanligaste frågorna:

  • Watch a video on how to rent the photo booth.
    https://www.youtube.com/watch?v=y1VM0PtR1qE
  • How do you book a photo booth?
    All bookings are made via the website, click on "book now" in the menu, and select the city to get to the correct booking system.
  • How much does it cost to rent a photo booth?
    The price for renting the photo booth varies depending on which package you choose and whether you book Betty Booth or Betty Light. We have different packages for Betty Booth, such as the Economy package, the Standard package and the Weekend package among others. Each package has different add-ons that you can choose from. Prices may vary depending on the availability of our machines, demand on the selected date and also the time of year and day of the week. We always try to offer competitive prices for our customers. Our cheapest package for Betty Booth is the Economy package which costs SEK 2,800. If you want to rent Betty Light instead, the price is SEK 1,700.
  • For how many hours do you have access to the photo booth?
    If you have chosen to pick up the machine yourself in our warehouse, you can by default pick up the machine from 13:00 on the day of booking, and return the machine no later than 11:00 the next day. However, we offer additional options to pick up the photo booth earlier, or return the machine later if you can't make our default pick up and drop off times. The option "pick up earlier" means that you can pick up the machine the day before your booking, at 13:00, instead of the same day as your booking. The "late return" option means that you can return the photo booth no later than 19:00 the day after your event, instead of 11:00. For transportation, the delivery time is sometime between 09.00 - 14.00 on the day of the event and the same time the day after. But we also offer options for more precise delivery and pick-up times.
  • Can I make a reservation for a photo booth?
    Unfortunately, we are not able to reserve machines for customers, as we deal with hundreds of customers per month.
  • When is the last date to book?
    Our photo booths are very popular, which often means we are fully booked, especially on popular dates. For this reason, we recommend that you make your reservation as early as possible. Weekends during the summer are usually fully booked over 3 months in advance.
  • How many photos does the photo booth print?
    The photo booth is loaded with 800 photo strips, corresponding to 400 sessions. Each session provides 2 photo strips (2 identical strips). It is unusual to run out of photo strips in one evening.
  • Is 800 photo strips enough?
    Yes, 800 photo strips are almost always enough for an event. Very few manage to run out of all the photo strips in one evening. If you are having a very large event, such as a trade show, you can always buy an extra photo roll when you place your order.
  • Is 800 photo strips enough for an event or wedding with more than 250 people?
    It is difficult to say exactly how many photo strips will be needed for an event because it depends on many factors, such as how long the machine is used and how many people use it. It is usually much harder to run out of photo strips during an event than you think. Usually 800 photo strips should be enough for a large event.
  • What is the difference between the Economy, Standard and Weekend packages?
    The economy package only includes our photo booth fully loaded with 800 photo strips. There is no logo/text on the photo strips, Online Gallery or anything else. But of course it is possible to add various add-ons, such as "Logo" or "Online Gallery". The Standard package is just like the Budget package but includes your personal logo/design on the photo strips, it also includes the Online Gallery which means that the person who booked the machine receives the photos digitally, via a link, a few days after your event. The weekend package includes everything that the Standard package includes but you'll have the machine all weekend. In the Weekend Package you can pick up the machine from Friday at 13:00. And return no later than 11:00 on Monday. Perfect for those who do not want to stress about pick-up/drop-off times.
  • How big is the photo booth? How much space does the photo booth take up?
    The fully assembled Betty Booth utilizes a floor space of approximately 1.2 m x 1.2 m. The height is about 150 cm. The photo booth itself is 46 cm wide x 27 cm high x 36 cm deep. This is without the stand. The stand is about 120 cm high when folded, and weighs only 2.5 kg. The transport box for our photo booths has outer dimensions: 62 x 48 x 34 cm. About the size of a suitcase. The transport box has wheels and can easily be rolled. It fits in all normal passenger cars. With the machine packed, the transport box weighs about 35 kg. It requires only one person to pick up the machine.
  • What is the size of the photo strip?
    Betty Booth prints classic photo strips that are 5cm wide and 15cm high.
  • How do we send the logo to you?
    After you've booked, you will receive an email with instructions for sending the logo to us. Be sure to follow the instructions and submit the logo no later than 14 days before your event by replying to the email. Basically, you email your logo to us, or choose one of our templates, then we will return with a so-called "mock-up", where you'll see what the strip will look like.
  • What does logo on the photo strip mean?
    Our machines prints classic photo strips, 15cm high - 5cm wide. At the bottom of each strip there is space to add your own design. For companies, this usually means a company logo or message. For individuals, it usually means Name + date. For example "Erika & Simon - 2023.01.01". It is also possible to design the entire background of the strip, for example with a specific color or pattern. After booking, you will receive an email with instructions for sending the logo to us. Be sure to follow the instructions and submit the logo no later than 14 days before your event by replying to the email.
  • Logo? What size, format, etc?
    After booking, you will receive an email with instructions for sending the logo to us. Be sure to follow the instructions and submit the logo no later than 14 days before your event by replying to the email. The logo needs to be in PDF, EPS or PNG with a transparent background. The logo needs to be at least 400px wide and avoid texts that are too small. The logo ends up on a surface that is 4 cm wide and 2 cm high, so avoid tall logos. When we receive the logo, we will then email you a mock-up, where you can see what the strip will look like.
  • What does Brand the Screen mean?
    Our photo booths have a large touch screen on the front, which you can design with your own logo/design/message. For example, put the Cancer Foundation's logo on the entire screen.
  • Do you sell props & backgrounds?
    Unfortunately, we do not sell any props or backgrounds, but it is super easy and cheap to order from www.partykungen.se/fotoprops/.
  • What does online gallery mean?
    If you have booked Betty Booth, you will receive an email a few days after your event, with a link to all the pictures taken, but digitally. We delete the images from the gallery after 7 days. So it is important that you download the images immediately when you receive the link.
  • How long is the power cord for Betty?
    The power cord is approximately 2.8 meters long.
  • What is your opening hours?
    The warehouse is open between 08.00 and 21.00 every day, including Sundays, all year round. Customer service telephone hours are from 10:00 to 18:00 Monday to Friday, and from 10:00 to 14:00 on Saturdays. Our on-call service is open from 08.00 - 21.00 every day.
  • What are the times?
    If you have chosen to pick up the machine yourself in our warehouse, you can by default pick up the machine from 13:00 on the day of booking, and return the machine no later than 11:00 the next day. However, we offer add-ons to get the photo booth earlier, or leave the machine later if you can't make these times. The option "Pick up earlier" means that you can pick up the machine from the day before your booking, at 13:00 instead of the same day as your event. The "Late Return" option means that you can return the photo booth no later than 19:00 the day after your event, instead of 11:00. Our warehouse is open every day of the year, 07:00 - 21:00.
  • Can we pick up earlier or drop off later?
    Yes, you can. If you have chosen to pick up the machine yourself in our warehouse, you can by default pick up the machine from 13:00 on the day of booking, and return the machine no later than 11:00 the next day. However, we offer add-ons to get the photo booth earlier, or drop off the machine later in case of lack of time. The option "Pick up earlier" means that you can pick up the machine the day before your booking, at 13:00 instead of the day of your event. The "Late Return" option means that you can return the Photo Booth no later than 19:00 the day after your event, instead of 11:00. Our warehouse is open every day of the year, 07:00 - 21:00. Unfortunately, we cannot offer earlier pick-up or later return than our set times, as our times are set to allow our technicians enough time to prepare and check the photo booths before they leave for the next customer. Even if it's 30 minutes earlier, we can't offer it, as the technicians' time is already tight.
  • Can you pick up/drop off on public holidays?
    Yes, we are open every day. The same pick up and drop off times applies on public holidays.
  • When will the transport arrive?
    The delivery of the photo booth takes place sometime between 09.00 - 14.00 on the day of the event and the same time for collection on the following day. Assembly is not included if you have not chosen it, but the photo booth is easy to set up and only takes a few minutes. (no tools required). Do you need more specific delivery times? Then you can choose 1h delivery time for 1000kr (e.g. 13.00 - 14.00).
  • Can you deliver to another city?
    Yes! Our "All of Sweden Package" is perfect for those who live outside our usual delivery areas. We send the photo booth through by mail, so that it arrives the day before your event. When the event is over, you send the photo booth back during the next weekday. Delivery and collection times: 08:00 - 17:00.
  • I have booked the "All of Sweden - package", will you contact me before the photo booth is delivered?
    The delivery is handled by an independent courier company and they have a lot of deliveries every day. This means that they don't really have the opportunity to contact us in advance. We know it's a bit of a bummer, but we hope you can forgive this.
  • When do you have to pay?
    We charge our customers at the time of booking. We deal with hundreds of bookings every month, and therefore unfortunately do not have the administrative ability to keep track of who has paid. For this reason, we charge directly for both card payments and invoices.
  • Why do you have to pay at the time of booking?
    We deal with hundreds of bookings every month, and therefore unfortunately do not have the administrative ability to keep track of who has paid. For this reason, we charge at the time of booking.
  • What is your cancellation policy?
    If you wish to reschedule to another day, that is possible to do with no additional charge, provided that the new day is available, the price is the same or less and the cancellation is made at least 1 day before the original pick-up/delivery date. If the new day of booking has a higher rental amount than the previously booked date, an additional fee may be charged for the difference in price. If you cancel your reservation 31 days or more before the agreed pick-up/delivery date, we will charge a cancellation fee of 25% of the rental amount, whether or not payment has been made. If you cancel Betty Booth 30 days or less before the agreed pick-up/delivery date, a cancellation fee of 100% of the rental amount will be charged, whether or not payment has been made.
  • What is Betty Light?
    Betty Light is our new fully digital photo booth that offers a flexible and light design, with a weight of only 4 kg. It is specially designed to be perfect for all kinds of events and functions. With the built-in camera Betty Light takes high-quality pictures that is easily accessed via a smart QR-code on the screen.
  • How much does it cost to rent Betty Light?
    The price for renting Betty Light is SEK 1,700. Then there are various add-ons you can add to customize your experience completely to your own preferences. You can see all these extra add-ons when you book.
  • How do you book Betty Light?
    You can book Betty Light via our website, go to https://www.bettybooth.se/betty-light and click on the book now button.
  • What does "digital only, no printer" mean?
    Betty Light is a digital product and does not include a printer like our regular Betty Booth photo booth. This means that it does not produce physical photo strips in the moment, only digital content. If you want to have your photos printed, you can get this afterwards for a fee of 799 SEK.
  • How does the delivery and return work for Betty Light?
    Your Betty Light will be delivered to your nearest post office no later than one working day before your event. You then return the photo booth the next weekday to any post office in the same package that it arrived in.
  • Is the shipping free for Betty Light?
    Yes! Both the delivery and return are included in the price when booking Betty Light.
  • What does "your own logo on the picture" mean?
    The pictures you take with Betty Light have a traditional polaroid frame around each picture. At the bottom of this you can choose to have your own logo or design. (See image for example).
  • How do we send our logo to you?
    If you have chosen to add your own logo to your photos, after booking you will receive an email with instructions to send the logo to us. Be sure to follow the instructions and send us the log as soon as possible by replying to the email. You either email us your own logo, or choose from one of our templates, then we will get back to you with a so-called "mock-up", where you can see how the image will look.
  • How much does it cost to get your pictures printed after your event?
    Having all your photos printed and sent to you after your event is 799 SEK and can be added as an add-on when booking.

Hittar du fortfarande inte svar på din fråga?

Kontakta oss via mail, chatt eller telefon:

Hör av er på mail:

Hyra@BettyBooth.se

Ring på:
08-501 291 08

Telefontid:
Mån - Fre: 10.00 - 18.00
Lördag: 10.00 - 14.00

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